Last revised April 15, 2008 SETTING UP WINDOWS 95 DIAL-UP NETWORKING This document tells you how to set up Windows 95 Dial-Up Networking for use with your World account. Dial-Up Networking is utility software that comes with Windows 95; you use it to allow Internet programs such as Netscape, Microsoft Explorer, Eudora, etc. to operate over your modem. IMPORTANT: If your computer is currently on a TCP/IP network, Dial-Up Networking may not work properly. See the Troubleshooting section for more details. This document is split up into the following sections: I Installing Necessary Components II Setting Up Your Connection III Modifying the New Connection IV Mail and News Settings V Connecting VI Troubleshooting Part I - Installing Necessary Components Step 1. Install Dial-up Networking Check to see if you have Dial-Up networking installed by double- clicking the 'My Computer' folder on the Desktop. If inside that folder, you see another folder labeled 'Dial-Up Networking', then it's already installed, and you may proceed to Step 2. Otherwise, continue on with this section. 1. Double-click My Computer > Control Panel > Add/Remove Programs 2. Click the 'Windows Setup' tab. 3. In the 'Components' window, click 'Communications'. 4. Click 'Details'. 5. Check the check box for 'Dial-Up Networking', and click 'OK' 6. Click 'Apply' (Make sure to insert the Windows CD or diskette) Step 2. Install Dial-up Adapter 1. Double-click My Computer > Control Panel > Network 2. In the installed components window check for 'Dial-up Adapter'. If it's listed, proceed to Step 3. Otherwise, click 'Add'. 3. From the 'Select Network Component Type' dialog box, double-click 'Adapter'. 4. From the 'Select Network Adapter' dialog box, click 'Microsoft' under 'Manufacturers', and double-click 'Dial-Up Adapter' under 'Network Adapters'. Step 3. Install TCP/IP Protocol 1. In the 'Network' configuration window (under My Computer > Control Panel > Network), check for 'TCP/IP' in the installed components window. If it's listed, proceed to Part II. Otherwise, click the 'Add' button. 2. From the 'Select Network Component Type' dialog box, double-click 'Protocol'. 3. From the 'Select Network Adapter' dialog, click 'Microsoft' under 'Manufacturers', and double-click 'TCP/IP' under 'Network Protocols'. Part II - Setting up your connection There are two methods for setting up your World connection. The first is by using the Internet Setup Wizard, and the second is by hand. If you do not have the Internet Setup Wizard on your computer, you will need to setup your connection manually with Option 2. Option 1 - Using the Internet Setup Wizard The first way to set up your Internet connection is to use the Internet Setup Wizard (ISW). The ISW can be found by clicking on the Start Button > Programs > Accessories > Internet Tools and may be labeled either 'Internet Setup Wizard' or 'Get on the Internet' (if you don't have either of these, proceed to Option 2). Click on the ISW and it will ask you for the following information (depending upon your version of Win95, the following may not match exactly): Setup Options : Manual How to connect : Connect using my phone line Name of Service Provider : World Area code : Your area code or area code you dial to reach World (Please note, it is now necessary to use 10 digits when dialing local numbers within the 617, 781, 508 and 978 area codes. Customers local to the 413 area code do *not* need to use 10 digit dialing.) Telephone number : 617-560-1100 or the number you dial to connect to World (be sure to include your local area code with the telephone number) Country code : Your country code Username : your_login_name@theworld.com ("theworld.com" must be lowercase) Password : your password IP Address : My Internet Service Provider automatically assigns me one DNS Server : leave blank Alternate DNS Server : leave blank Use Internet Mail : checked Your Email address : your email address Internet mail server : pop.theworld.com *Windows Messaging Profile : Internet Mail Settings *Use this profile when starting Windows Messaging: checked *These settings are not important. NOTE: After leaving the DNS server information blank you may be warned of the importance of DNS servers. Ignore the warnings and push on; the World will assign the DNS server number for you when you make a dial-up connection. In addition to the above settings, the ISW may also ask you for: SMTP Server: smtp.theworld.com POP Server : pop.theworld.com News Server: nntp.theworld.com Once the ISW is finished, you can proceed to Part III - Modifying the New Connection. Option 2 - Doing it manually Setting Up a Connection 1. Double-click the 'My Computer' icon on your desktop, and choose 'Dial-Up Networking' 2. If the 'Make New Connection' Wizard does not start automatically, Double-click 'Make New Connection'. 3. Name the connection something like 'The World' in the name box. 4. Click 'Next >' 5. Type in the access number you use for World. Be sure to use include the area code when entering the access number. Click 'Next >'. (Please note, it is now necessary to use 10 digits when dialing local numbers within the 617, 781, 508 and 978 area codes. Customers local to the 413 area code do *not* need to use 10 digit dialing.) 6. Click 'Finish >'. The icon for the new connection should appear in the Dial-up Networking Window. Part III - Modifying the New Connection 1. Double-click on My Computer > Dial-Up Networking, then right-click on the icon for your connection and choose 'Properties'. 2. Click on 'Server Type...' 3. For 'Type of Dial-up Server:', choose 'PPP, Windows 95, NT 3.5, Internet'. 4. The only boxes below that should be checked are 'Enable software compression' and 'TCP/IP' 5. Click on 'TCP/IP Settings...' 6. Check 'Server assigned IP address' 7. Check 'Server assigned name server addresses' 8. Check 'Use IP header compression' 9. Check 'Use default gateway on remote network' 10. Click 'OK' three times to save all changes. Part IV - Mail and News Settings There are too many Internet mail and news programs to try to give explicit setup instructions for each. Most mail and News programs only need a few key settings to work properly: Mail settings: Outgoing (SMTP) Mail Server : smtp.theworld.com Incoming (POP) Mail Server : pop.theworld.com POP account : your_login_name@theworld.com News Settings: News (NNTP) Server : nntp.theworld.com In Netscape Mail, you can find these settings under Options > Mail and News Preferences > Servers. In Eudora, look under Tools > Options. Part V - Connecting 1. From the 'Start' menu, select Programs > Accessories > Dial-Up Networking'. 2. Double-click the icon you created for World. 3. The 'Name' and 'Password' are important, so make sure they contain your World login_name@theworld.com and password respectively. "theworld.com" must be in lowercase. 4. Click 'Dial Properties' and make sure they're correct. Click 'OK' 5. Click 'Connect'. 6. If all goes well, after a few seconds, you should have successfully started a PPP connection. That's all of it! You can now run Netscape, Internet Explorer, or any other PPP software. Part VI - Troubleshooting If you need to disable call waiting 1. Double-click on My Computer > Dial-Up Networking, then right-click on the icon for your connection and choose 'Properties'. 2. Remove the check next to "use Country codes and area codes. 3. In the box "Telephone number" add "*70," (Star Seven Zero Comma with NO quotes). (Please note that the Area Code box was disabled when the check was removed in step 2 so if you needed the area code before you will also need to add the area code before the rest of the number your computer is trying to dial.) 4. Click OK. If you are getting the message 'Dial-Up Networking cannot negotiate a compatible set of protocols...', or if your connection is not functioning properly in any way, please continue with the following: Check settings in the 'Network' Control Panel. Double-click on My Computer > Control Panel > Network, and look at the installed network components. If your computer is on a network (or has a network adapter installed) and TCP/IP is bound to *both* the network adapter *and* the Dial-Up Adapter, Dial-Up Networking may not work. If this is the case, please proceed reading these instructions. If your computer is not a TCP/IP network, please continue with the section below entitled 'B. If your computer is *not* on A TCP/IP Network:'. A. If your computer is on A TCP/IP Network: If you have an older version of Dial-Up Networking, you will need to obtain the Windows 95 winsock update to improve multi-homing support. You can get the update (which is named Wsockupd.exe) by ftp-ing to the following location: ftp://ftp.microsoft.com/Softlib/MSLFILES/WSOCKUPD.EXE Once this file has been downloaded and installed, you'll need to do the following: Double-click on My Computer > Control Panel > Network, then highlight the TCP/IP that's bound to the Dial-Up Adapter, and choose Properties. Under 'IP Address': 'Obtain an IP address automatically' should be checked Under 'WINS Configuration': 'Disable WINS Resolution:' should be checked Under 'Gateway' Under 'New Gateway', enter '192.74.137.125', and click on 'Add' Under 'DNS Configuration': Put a bullet next to "Enable DNS". Under 'DNS server search order', enter '192.74.137.112', and click on 'Add' Under 'Domain suffix search order', enter 'TheWorld.com', and click on 'Add' Click 'OK' twice, and reboot when prompted. There are many ways in which to configure a network, and the interaction between your Internet setup and your internal network is very complex. So, if after making these changes, your Internet connection still does not work, you may need to see your systems people for further assistance as Software Tool and Die tech support cannot know the peculiarities of your particular network. B. If your computer is *not* on A TCP/IP Network: Double-click on My Computer > Control Panel > Network > Dial-Up Adapter. Click on 'Bindings', and 'TCP/IP' should be checked. Click 'OK' if any changes were made or 'Cancel' if no changes were made. Double-click on 'TCP/IP'. This box has 4 different areas that we are interested in: IP Address, WINS Configuration, Gateway, and DNS Configuration. Under 'IP Address': 'Obtain an IP address automatically' should be checked Under 'WINS Configuration': 'Disable WINS Resolution:' should be checked Under 'Gateway' Installed gateways: none Under 'DNS Configuration': 'Disable DNS' should be checked Click 'OK' twice, and reboot when prompted. Check your Connection settings: Double-click My Computer > Dial-Up Networking, then right-click on the icon for your World connection, and choose Properties > Server Type... . In this section, you should have the following: Type of Dial-Up Server: 'PPP, Windows 95, NT 3.5, Internet' Advanced options: 'Enable software compression' *ONLY* Allowed Network Protocols: 'TCP/IP' *ONLY* *No other boxes should be checked* Now choose 'TCP/IP Settings...' where you should have the following: 'Server assigned IP address' should be checked 'Server assigned name server addresses' should be checked 'Use IP header compression' should be checked 'Use default gateway on remote network' should be checked Back out by clicking 'OK' until you are back at the 'General' section. Now choose 'Configure'. In the 'General' area, you should have the following: Port = whatever port your modem is on. Maximum speed = 19200 to 57600 for a 14.4 modem 38400 to 115200 for a 28.8 modem 57600 or 115200 for a 56k (v.90) modem 'Only connect at this speed' should *NOT* be checked Under 'Connection' you should have: Data bits: 8 Parity : None Stop bits: 1 'Wait for dial tone before dialing' - checked Now choose 'Advanced' where you should have only the following boxes checked: 'Use error control' 'Compress Data' 'Use flow control' 'Hardware (RTS/CTS)' NOTE: If 'Use error control' and it's sub-choices are grayed out, don't worry about it. Click 'OK' Under 'Options' you should have only the following: 'Display Modem Status' should be checked Back all the way out by clicking 'OK'. Checking for multiple 'winsock.dll' files: If your connection is still not working, you may want to check your system for multiple 'winsock.dll' files. Dial-Up Networking uses the 'winsock.dll' file that is located in the 'Windows' directory of your system. If there are any other 'winsock.dll' files on your system, they may interfere with the one in the 'Windows' directory. From the 'Start' button, choose Find > Files/Folders, and type in 'winsock.dll'. Make sure that you are searching from the root directory (C:\) and that you are including subfolders. If you have more than one logical hard disk drive (D:\, E:\, etc.), check the others as well. If you find any 'winsock.dll' files other than the one in the 'Windows' directory, rename them/it to 'winsock.old'. One thing that may occur when another TCP/IP stack is installed on a Windows 95 machine, is that it can replace the Win95 winsock.dll file with it's own. In a case such as this, you may see something like: winsock.dll winsock.old in your 'windows' directory. The official Windows winsock.dll file is 42K and has a date of 7/11/95 (this may vary between different releases of Win95), so this is the one that should be named 'winsock.dll'. Modem Problems: If you are having trouble connecting to World (connecting at the wrong speed, getting disconnected, etc,) you may need to specify a modem initialization string or modem commands for your modem. The default string for your modem should be in the owner's manual or user's guide. Double-click on My Computer > Control Panel > Modems, then choose Properties > Connection > Advanced.... You can insert your modem initialization string in the box labeled 'Extra Settings'. Also check to make sure that 'Use Flow Control' and 'Hardware (RTS/CTS)' are checked. For problem connections, try inserting either: &F (ampersand F) or &F1 (ampersand F one) either one of these will reset your modem to factory defaults. &F is usually the correct command. If that doesn't help, you can try adding any combination of the following to the above command: &K3 (ampersand K three) %C0 (percent C zero) &D0 (ampersand D zero) These modem commands are generic commands and may not work with your modem. You should consult your modem manual for the proper init string for your modem. Another thing to try is choosing 'Port Settings...' (you will need to click 'OK' to get back to the 'Connection' tab under 'Properties') and setting your Receive and Transmit Buffers lower. This is supposed to help with problem connections. If, after checking all of the above, you're still having problems connection, please contact tech support at 617-783-9753.